Although telehealth and online healthcare are by no means novel concepts, at first glance they can appear culturally shifting and disruptive technologies for many users. If you consider telehealth as the modern facilitation of age old practices, like the house call or midnight phone call, then it becomes easier to accept as a viable means of connecting doctors and patients. Traditionally, if your child were to awake screaming during the night and you had the luxury of a close family physician, you would call and receive immediate advice resulting in either a home remedy or a trip to the emergency room. However, using the latest technology, well-defined operational work flows and an expert team of telemedicine trained physicians, today’s telehealth consult can be significantly more comprehensive and include video, high definition imagery, electronic health records management, and a historical account of the patient’s health.
Whether or not we realize it or not, these advances in online healthcare have already become a cornerstone of our overall health and wellness system. The question is how quickly some segments of the population will adopt these advances culturally. As a champion of telehealth, I’m excited to see supporting data that the US population is moving in the right direction when it comes to adopting innovative online healthcare technology. A “Health Care Check-up Survey,” conducted by Intuit Health and published in Healthcare Finance News, highlighted the growing expectation for their doctor to be available online with a focus on the development of patient portals and communication technology. According to the survey data, a surprising 73% of respondents said they, “would use an online communication application to pay medical bills, communicate with their physician or physician’s office, make appointments and view lab results.”
Even more surprising is that “more than 40% say they would consider switching physicians in order to obtain such access.” A more recent 2017 consumer index survey showed that 60% of those respondents would be willing to have online video visits with a doctor would want this for regular check-ins to manage a chronic condition. Another 52 percent said they were willing to have online video visits with a doctor to complete post-surgical follow-up visits. Among the 22 million Americans who take care of sick or aging parents or relatives, 79% percent would find video doctors’ visits helpful.
Payers are pushing telehealth as evidenced by partnerships by Wellpoint, Aetna, and UnitedHealth with telehealth providers to reduce costs and increase service. Nevertheless, it will take the patients’ embrace for the telehealth technology shift to really take hold. “Patient anxiety is rising,” said Steve Malik, president and general manager of Intuit Health. “They want some measure of control, convenience and better communication with their doctor,” Malik said. “Doctors who offer secure online solutions can meet this patient demand while increasing office efficiency and enhancing the doctor-patient relationship.”