About Smart Legal Solutions LLC
Smart Legal Solutions LLC specializes in providing in-depth administrative support for the legal, insurance and healthcare industries. Comprised of top experts in these fields, our team has worked with some of the largest organizations in personal injury litigation, insurance, healthcare and more.
We are experts at providing customer support for high-demand firms and organizations across the nation. Whether it is one of our bilingual intake agents, our seasoned case preparers or our veteran medical staffers, Smart Legal Solutions LLC's goal is to put our clients first. Our process is what makes us unique. Every one of our solutions is mapped out in an integrated chain to ameliorate your costs and maintain your bottom line. Our business model is simple. Focusing on innovation and client needs, Smart Legal Solutions LLC is able to expand the definition of peerless customer service.
Meet Our Smart Solutions Team
With decades of combined experience handling complex projects for some of the biggest corporations in the insurance, healthcare and legal fields,
our team knows what it takes to find the perfect solution to your problem. Throughout the nation, top firms rely on our expertise to streamline their administrative tasks and add value to their organization.
We do that by following a repeatable and reproducible process optimized for growth and efficiency.
Chief Executive Officer
Shane Blain has over 20 years experience restructuring corporate teams, as well as developing process efficiency within internal teams and with external partners. Mr. Blain's tenure started with Bankrate NYSE RATE at a 200m market cap company to the sale in November 2017 to Red Ventures for $1.4 billion. Over the 14 years he was at Bankrate the company became the largest credit card, insurance, mortgage and deposit aggregator on the web. His most recent position at Bankrate was Chief Business Operations Officer. In this position he was responsible for compliance, quality control, data acquisition, editorial content, customer service, sales, vendor relationships and General Manager of the Bankrate mortgage vertical.
Mr. Blain has spent most of his professional career in operations with a focus on efficiency while being highly conscious of the consumer experience. His career began early in the credit card space as Senior Manager at Cross Country Bank. At the time they were the leading participant in the NACHA electronic check program. Mr. Blain's team led the industry with the conversion of paper checks to electronic transactions. Many banks including AMEX adopted this type of processing after his team successfully completed their pilot.
Chief Operating Officer
Zach Fritz is an extremely self-motivated individual with an equally high performing work ethic who has diverse management experience. He has held either management or consultant positions in pharmacy operations, call center operations, lead generation, sales, surgery coordination, distribution center operations, warehouse operations, customer service and legal support services.
As a customer service manager, Mr. Fritz has worked with patients, physicians, pharmacists, nurses, insurers, attorneys, and paralegals. He also has extensive record retrieval experience.
A one-time NCAA college football player, Mr. Fritz values the collaborative effort and has served in a leadership role on several teams in the Elevant Capital family. Currently, at Smart Legal Solutions he leads multiple teams – including several outside of the U.S. – who qualify legal cases by evaluating medical and other records.
Mr. Fritz studied business management at Methodist University.
HEIDI M. LAUB
Sr. Vice President
Heidi M. Laub brings more than two decades experience supporting law firm and business operations – managing projects, improving efficiencies and helping them grow. She is a proven team leader who has demonstrated much know-how in managing projects in risk and dependency rich environments and who has delivered business and technical objectives on time, on budget and to specifications.
Ms. Laub oversees the company's administrative and client communication activities. Her interpersonal skills and supervisory experience in managing both administrative and client centric teams provides the basis for a strong, professional liaison between the company and its clients.
She studies the changing personal injury and mass tort landscapes to advise both internal teams and support providers. Ms. Laub earned a Bachelor of Science at Florida Atlantic University with a concentration in Business Management and Psychology.