We have a lot to offer you when it comes to insurance, healthcare and legal solutions. Below is a quick list highlighting some of the many things we can do for you. If you have any questions or a unique request, please do not hesitate to contact us at any time! We are here to help!
- LEGAL INTAKE
- QUALITY ASSURANCE
- CLIENT SERVICES
- CASE MANAGEMENT
- RECORD RETRIEVAL
- RECORD EVALUATION
- SETTLEMENT ADMINISTRATION
CONNECT WITH YOUR CLIENTS WHEN AND HOW THEY CHOOSE
Your clients are not 9 to 5. Today’s consumer-centric world demands that you take work calls outside the normal business hours. Clients respond to legal advertisements on TV, radio, print or online when and how they are ready. Not when you are ready. We take calls 24 hours a day, 7 days a week, 365 days a year, in both English and Spanish, and deliver to you a complete client profile. Smart Legal Solutions has skilled and experienced legal intake agents standing by to handle live calls, chat, email, and SMS. Don’t lose a single call. Don’t lose a single customer.
DELIVER RESULTS USING TECHNOLOGY
Using the latest in secure, cloud-based, contact center technology, our agents have an advantage. We leverage customer relationship management (CRM) and integrated telephony systems to ensure the best-in-class experience for you and your clients.
AUDIT YOUR INTAKE CALLS TO IMPROVE QUALITY
Our senior management team has spent a collective century in call center operations and manufacturing environments where quality equals success. By applying these proven quality assurance principles to legal intake, we improve the outcome and experience for all parties -- from law firm to client.
CUT COSTS BY TAKING A SIX SIGMA APPROACH
Quality starts with goal planning and process mapping. We deploy proven efficiency and mistake-proofing tactics into our processes, so errors are avoided in the first place, which we constantly work to improve. We use the latest technology and invest in people through extensive training, saving your firm money by minimizing wasted time and maximizing productivity.
COMMUNICATE WITH CLIENTS MORE EFFECTIVELY
When managing tens or thousands of clients, efficiency is key. Our team leverages the latest technology and communication methods such as advanced telephony and SMS to keep clients up to date on their cases, while keeping costs down, which is especially important when litigation timelines are longer than anticipated.
GIVE YOUR CLIENTS A WORLD CLASS EXPERIENCE
Giving your clients the best experience possible means better results now and referrals later. Through regular communication, access to important case updates, and easy data collection, your firm is positioned to deliver the most important component: a maximum settlement or jury verdict.
COLLECT IMPORTANT DATA SEAMLESSLY
Collecting sensitive client information such as medical history, pharmacy data or provider data can be tough, but the professionals on our team use their experience and our unique, proven processes to ensure your firm’s retained clients become well qualified cases. Our systems and training comply with the latest standards and security protocols so you can trust our process and our products.
REPORTING AND DATA MANAGEMENT
Imagine driving a car without a speedometer or a fuel gauge. No fun, right? In fact, it’s dangerous. Among all of the other critical services our team expertly provides, data reporting is one of the most important. Without clear reporting, it’s like driving without dashboard meters. Our digitized and secure data management and analysis are brought together in easy-to-understand reporting that puts your firm in the driver’s seat.
RETRIEVE RECORDS FASTER AND CHEAPER
We can assist you with custom medical record retrieval better and faster than anybody else. It is one of the things we do best. The records we gather include surgery records, pharmacy records as well as records from primary and specialty care givers, physical therapy and/or any home health care services. We are also experts at identifying missing records or gaps in medical history and can follow-up to fill those holes in.
Our skilled and experienced records retrievers have worked with leading records companies across the country. They have nurtured ongoing relationships with all the major providers and can get records faster than anyone -- which means a savings for you.
REVIEWED RECORDS BY MEDICAL and LEGAL EXPERTS
Our veteran review teams use their vast experience to oversee the successful review and analysis of medical records. These are smart people with medical backgrounds who know what they are looking for. We can do it all -- from a focused review designed to prove specific allegations to a full, more comprehensive review, and pre-existing conditions analysis. Our final reports are further evaluated by our quality assurance team who understands complex medical information and can flag any incongruencies.
We have taken the additional step of having a Registered Nurse on every review team – someone who can identify issues that were, in some instances, unforeseen or unexpected. This additional level of expertise will help you get the best possible results in every single case.
PROCESS PLAINTIFF FACT SHEETS WITH EASE
Preparing the plaintiff facts sheet and other necessary data and reporting are tasks within the scope of our core strengths. Because we store data electronically in secure databases, that means that we can execute long and complicated plaintiff fact sheets swiftly and accurately, and at a cost you can pass down to your client.
FACILITATE CLOSING STATEMENT COMPLETION
Once there is an agreed outcome between your client and the perpetrator, you still have paperwork. We can provide you with a thorough closing statement and other important final documents so you know you have completely resolved each and every matter. Our team builds client relationships and maintains communication throughout the case, which makes it easier to wrap up final closing documentation.
The Services We Offer
At Smart Legal Solutions, we offer so much more than just legal services! Take a look below and dive deeper by clicking on the icons below!